Return & Refunds Policy

1. Order Cancellation

  • You may cancel your order before it is shipped by contacting our customer support.

  • Once the order is dispatched, it cannot be cancelled.

  • In case of successful cancellation before shipping, the full amount will be refunded to your original payment method within 5–7 business days.

2. Returns & Refunds

  • We will accept return in 7 days from the delivery date. 

     

    • Incorrect item delivered

    • Damaged Products 

    • Expired or defective (for consumables like spices)

    • Make sure Return Products Not used 

     

     

To be eligible for a refund, you must:

  • Notify us within 48 hours of receiving the order

  • Provide photo and unboxing video proof of the issue

  • Ensure the item is unused and in original packaging

  • Refunds are not allowed for used products [personal products].

3. Refund Process

  • After your complaint is verified, we will initiate the refund process.

  • Refunds will be credited to your original payment method and may take 10–15 business days, depending on your bank or payment gateway.

4. Non-Refundable Items

  • Products that are used, tampered with, or without original packaging will not be eligible for refund.

5. Contact Us

For any cancellation or refund-related queries, please contact:

📧 Email:support@buybba.com
📞 Phone: 8086500456
📍 Address: Calicut , Kerala – 673005